Notification & Alert Management
Configure real-time and scheduled alerts, channels, smart rules, and escalation policies.
📡 Notification Channels & Settings
Supported Channels
My Receive Preferences
Frequency & Level
Quiet Hours
🎯 Subscriptions
Category Subscription
Company Subscription
🧠 AI Smart Alerts (Contextual Filtering)
Let AI classify and notify you only when specific contexts are met.
⚡ Smart Rules & Escalation
Active Rules
IF
Visa
AND
Payment
AND
Critical
THEN SEND TO
CEO
Product Team
VIA
WhatsApp
Email
Push Notification
Escalation Rules
| Condition | Action |
|---|---|
| Critical Alert Unread 30 mins | Resend via WhatsApp |
| Unread 1 Hour | Send Email & Push Notification |
| Unread 2 Hours | Escalate to Deputy CEO / Backup |
💬 WhatsApp Integration (Business API)
Target Recipient Groups
Message Templates Preview
HIGH PRIORITY ALERT TEMPLATE
🚨 *HIGH PRIORITY ALERT*
*Category*
Payment
*Company*
Visa
*Title*
Visa launches AI Payment Assistant
*Summary*
Visa has introduced an AI-powered payment assistant supporting tokenized payments.
*Business Impact*
High
*Recommendation*
Review AI Payment Strategy for ST Bank.
*Published*
04-Aug-2026
*Source*
https://bfip.stbank.com/source/1029
Open Dashboard
DAILY DIGEST TEMPLATE
📊 *Banking Intelligence Daily*
*Date*
04-Aug-2026
*Breaking News*: 3
*New Products*: 5
*Competitor Launch*: 2
*Promotion*: 8
*Regulation*: 1
*AI Innovation*: 6
*⭐ Top Recommendation*
BCEL launched AI QR Payment. Consider benchmarking for ST Bank.
View Dashboard
Technical Spec: Uses official WhatsApp Business Platform API. Supports 1-to-1 & Group Broadcast. Message delivery status (Sent, Delivered, Read, Failed) is tracked in Notification History to trigger escalation rules automatically.
📋 Notification History Log
| Notification ID | User / Group | Channel | Status | Date & Time | Retry | Read Timestamp |
|---|